Effective date: 4th August 2025
Covill Cottages Ltd respects your privacy and is committed to protecting your personal data. This privacy notice explains how we collect, use, and protect your information when you book a stay with us or contact us.
Who we are
Covill Cottages Ltd
Correspondence address: Woodfield, Summerbridge, Harrogate, HG3 4BN
Companies House number 13987454
Email: covillcottages@gmail.com
Phone: 07702581493
What data we collect
We only collect the information necessary to manage your booking and provide you with a comfortable stay. This may include:
- Full name
- Email address
- Phone number
- Home address (for invoicing/confirmation)
- Booking details (e.g. dates, number of guests)
- Payment information (processed securely via our booking platform or payment provider)
We do not collect or store special category data
How we use your data
We use your personal data to:
- Manage and confirm your booking
- Communicate with you before, during, or after your stay
- Comply with legal or regulatory obligations (e.g. record-keeping)
- Improve our services (e.g. reviewing guest feedback)
We may also contact you after your stay with occasional updates or offers, but only if you’ve given your consent.
How we store your data
Your data is stored securely in password-protected systems (e.g. booking platforms, email software). We do not store your payment card details ourselves—these are handled by secure third-party providers.
We retain your data only for as long as necessary for the purposes above, usually up to 7 years for legal and financial records.
Sharing your data
We do not sell or share your personal data with third parties for marketing. We only share your data with trusted service providers who help us manage bookings or communications, such as:
- Booking platforms (e.g. Airbnb, Bookalet)
- Email or payment processors (e.g. Stripe)
These providers are contractually bound to handle your data securely and in accordance with data protection laws.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict our use of your data
- Withdraw consent for marketing at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details above.
Cookies and website tracking
If our website uses cookies or collects analytics data, we will display a cookie notice and ask for your consent where required.
Changes to this notice
We may update this privacy notice occasionally. The latest version will always be available on our website